Return Eligibility
We accept returns within 30 days from the purchase date for items that meet the following conditions: the item must be new, unused, unassembled and returned in its original packaging. If an item shows signs of use, assembly or missing original packaging, it may not qualify for a refund. Gifts bought for December celebrations can be returned no later than January 31.
How to Return an Item
Refunds and Timing
Refunds are issued only for the purchase price of the returned item(s) plus any applicable sales taxes and will be returned to the original method of payment. Shipping charges for both delivery and returns are not refundable. Please allow up to 7 business days for us to process a refund once we receive the returned item. All sales are final on pre‑orders and certain clearance or promotional items that are identified as final sale on the product page.
Return shipping payer: customer. Restocking fee: none. If you need to return an item, send returns to our returns department at: 27 gammon crescent, Brampton, ON, L6Y 6B7, Canada, Attn: Returns Dept. For questions, contact [email protected].
Policy last updated: 10-May-25.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 27 gammon crescent, Brampton, ON, L6Y 6B7, Canada.