Ordering & Shipping
We process orders during business days and aim to prepare items for shipment within 1–3 business days after an order is placed. Delivery times vary by destination and by the item’s shipping requirements: most Canadian deliveries arrive in 3–7 business days, while U.S. deliveries typically take 5–10 business days. Large or freight items may require a delivery appointment and longer transit times.
If you need clarification on shipping timelines for a specific item, review its listing or contact us with the order number.
Returns & Refunds
Eligible returns are accepted within 30 days from the purchase date for items that are new, unused, unassembled and returned in their original packaging. Gifts purchased for December celebrations may be returned through January 31. Refunds are issued for the purchase price and any applicable sales tax to the original payment method; shipping charges are not refundable. The customer is responsible for return shipping costs. We typically process refunds within 7 business days after we receive the return.
Product Information & Safety
Our selection covers active‑play equipment, ride‑ons, pretend‑play kitchens, sand and water play, preschool toys, trampolines and more. Age recommendations, dimensions, weight limits and safety warnings vary by product. When exact product specifics matter—for example, clearance needs for climbers or weight limits for ride‑ons—please consult the individual product listing or contact us so we can confirm details.
Assembly & Parts
Many items require simple home assembly; larger playsets or inflatables may need extra help. If your item arrives missing a part or damaged, contact us with photos and your order number so we can advise on the next steps. We do not provide direct assembly services, but we can point you toward assembly instructions or advice when available.
Need a specific answer?
Email [email protected] with the details relevant to your question.